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Winepacks FAQ

Shipping & Delivery

We do our best to ship products within 1-2 business days, however, during peak times shipping times may vary and could take up to 5 business days. WinePacks.com uses the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you’ll see your item description, price, and shipping summary.

Please verify that all information is correct before submitting your order. A $10.00 re-route fee will be charged should you need to submit a different delivery address.  Some items may be overpacked, and some orders may arrive in separate boxes. Please verify that your order is correct, complete and in acceptable condition before signing for receipt. WinePacks.com cannot be held responsible for any shipment that is damaged, or incomplete after you sign for receipt. Please note any discrepancies before signing for shipments.

What is your return policy?

If your order is damaged, or you receive the wrong product,  please give us call at 1-800-372-3126. Approved items can be exchanged or if we are at fault, can be refunded within 30 days. If the order is damaged or broken due to shipping please give us a call or email us WinePacks@MoldedFiber.com. Please do not return the item until speaking with a customer service representative. If you need to cancel/change your order before it ships please notify us immediately at 1-800-372-3126.

Will Call

If you would like to pick up your order and save the shipping charges, you can visit our manufacturing facility in Clinton, IA. Simply send an email to WinePacks@MoldedFiber.com and we will call you and take your order over the phone. We will send you an email letting you know when the order is available along with instructions for pickup.

WinePacks.com ships to all 50 states, Canada, and U.S. Military addresses. Orders to P.O. Boxes, APO and FPO are not accepted.

Freight/LTL

Some items cannot be shipped UPS or FedEx. In the event your order contains items which cannot be shipped via UPS or FedEx, we will contact you to let you know what the freight method will be.

What are the benefits of molded fiber over other forms of packaging?

Molded fiber's inherent resilience and blocking and bracing capabilities enable it to outperform most vacuum-formed plastic, expanded polystyrene, and corrugated designs. Because it is made from abundantly available recycled paper, molded fiber WinePacks are a cost-effective choice compared to other packaging mediums with high raw material costs.

For most wine shipping applications, molded pulp is the least expensive, environmentally friendly alternative when compared to expanded polystyrene, vacuum formed PET and PVC, corrugated and plastic film suspension packs, resilient foams, and die-cut corrugated materials. Additionally, molded fiber WinePacks offer easy pack-out as a molded part, minimal warehousing requirements due to its ability to nest, and low disposal costs since the packaging is recyclable. Molded fiber can safely and securely ship any amount of wine anywhere in the country even to the most humid environments such as the Southern United States.

What is the minimum purchase amount required?

Only 1 kit (10 packs) of any type is required to place an order.

How does WinePacks.com packaging formula work?

Unlike other packaging models, WinePacks.com establishes a simple standardized formula for shipping and packaging wine. Instead of forcing the consumer to purchase 30 or more packs as a minimum order, WinePacks.com reduces the minimum order to 10 packs ensuring users buy what they need.

Included with each order will be the required amount of shipping cartons for your shipping needs. This way orders can be reduced in size and weight allowing for quicker processing and lower prices. For example, 1 kit of the 3 bottle WinePacks will include 10 shipping cartons, 10 packs (or 20 trays), 1 master box, and all necessary billing and shipping information. Larger orders that are not listed on the website require custom price quotes that can be arranged through email or by telephone. For more information please refer to the wine kit chart listed below:

Clamshell Kits

  Cartons/kit Packs/kit Trays/kit Bottles/kit
One bottle 10 10 10 10
Two bottles 10 10 10 20
Four Bottles 10 10 20 40

Stackable Tray Kits

  Cartons/kit Packs/kit Trays/kit Bottles/kit
Three bottles 10 10 20 30
Six bottles 10 10 30 60
Twelve Bottles 10 10 50 120

 

How can I purchase large and custom sized orders?

For larger sized orders (pallet sized or half-pallet sized) custom price quotes are needed. This allows WinePacks.com to specially design and customize your order and provide you with cost-saving shipping. If you would like to purchase large orders or have special requirements please feel free to either contact us via email or by telephone.

Where is WinePacks.com located?

WinePacks.com is centrally located in Iowa allowing for quick and cost effective shipping of all wine pack kits anywhere in the United States.

When would be the best time to contact WinePacks.com?

Our normal business hours are between 8:00 AM - 4:30 PM central time. For inquires placed after normal business hours, calls can be directed to voicemail and will be responded to the next business day. You can also submit an email request at WinePacks@MoldedFiber.com.

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